The purpose of this Privacy Policy is to provide individuals (“Data Subjects”) with information regarding the purposes, scope, protection, and retention periods applicable to the processing of personal data by LimeWorks SIA.
A. Data Controller and Contact Information
The controller responsible for the processing of personal data is:
LimeWorks SIA
Registration No.: 50103385631
Registered address: Morica iela 20B–8, Riga, LV-1083, Latvia
For any questions relating to the processing of personal data, please contact us at:
Email: info@limecharter.com
LimeWorks SIA is the owner and operator of the website www.limecharter.com (the “Website”).
LimeWorks is committed to protecting the privacy of individuals whose personal data comes into our possession and processes only such personal data as has been lawfully obtained and is necessary for the provision of our services, fulfilment of contractual obligations, and compliance with applicable legal requirements.
By visiting and using the Website, users acknowledge and accept the terms of this Privacy Policy, including the use of cookies where applicable.
B. Scope of Application
Personal data means any information relating to an identified or identifiable natural person.
This Privacy Policy applies to the processing of personal data relating to:
- customers and prospective customers;
- former customers;
- company representatives and contact persons;
- business partners and suppliers;
- users of our services;
- other individuals who provide information to LimeWorks or receive information from LimeWorks in connection with the provision of services.
LimeWorks processes personal data in accordance with applicable legislation, including:
- the laws of the Republic of Latvia relating to data protection;
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation — GDPR);
- any other applicable privacy and data protection legislation.
This Privacy Policy applies regardless of the form or medium through which personal data is provided, including through the Website, electronic communication, telephone communication, paper documentation, or other systems used by LimeWorks.
C. Collection and Use of Personal Data
We collect personal data directly from you when you:
- submit an enquiry through our contact forms;
- request information;
- enter into a service agreement;
- communicate with LimeWorks for any other purpose.
We only collect personal data that you voluntarily provide to us.
The categories of personal data we may collect include:
- first name and surname;
- postal address;
- email address;
- telephone number;
- personal identification number where required by law or by service providers;
- payment and transaction history.
Purposes of Processing
LimeWorks processes personal data for the following purposes:
Communication and Customer Service
- identifying customers and service users;
- preparing and concluding contracts;
- responding to enquiries and requests.
Business Operations and Analytics
- statistical analysis;
- operational planning and administration;
- business reporting;
- quality assurance;
- customer satisfaction surveys;
- service improvement and development.
Service Provision
- administration and maintenance of services;
- improvement and development of new services;
- handling complaints and objections;
- customer relationship management;
- invoicing and payment administration;
- debt recovery where applicable;
- website maintenance and security.
Website Analytics
The Website uses cookies provided by Google Analytics for website analytics and service improvement purposes.
These cookies help us understand how visitors use the Website and enable us to improve content and user experience.
Further information regarding Google Analytics can be found at:
Google Analytics Terms of Service
Users who do not wish their activity to be tracked by Google Analytics may install the following browser add-on:
Google Analytics Opt-Out Browser Add-on
User Generated Content
If users submit content such as comments, articles, blog posts, or forum messages through the Website, any personal information included in such content may become publicly visible.
LimeWorks accepts no responsibility for personal information voluntarily disclosed through such public channels.
D. Legal Basis for Processing
LimeWorks processes personal data on one or more of the following legal bases:
- performance of a contract;
- compliance with legal obligations;
- consent of the data subject;
- legitimate interests pursued by LimeWorks.
Legitimate Interests
LimeWorks may process personal data where necessary for legitimate business interests, including:
- performance and enforcement of contractual obligations;
- financial risk management;
- maintaining customer records and communications;
- improving the Website and services;
- customer retention activities;
- service development;
- marketing communications;
- customer surveys;
- business administration;
- debt collection;
- protection and enforcement of legal rights.
E. Cookies
The Website may collect certain information automatically through cookies.
Cookies are small text files stored on your computer or mobile device by your web browser. Cookies allow websites to recognise users, remember preferences, and improve functionality.
Users may disable cookies through their browser settings. Please note that disabling cookies may affect certain Website functionality.
The Website may also collect technical information such as:
- IP address;
- browser type;
- language settings;
- operating system;
- internet service provider;
- access times;
- time spent on Website pages.
This information is used solely for security, statistical analysis, and service improvement purposes.
F. Data Security
LimeWorks implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Security measures include:
- SSL encrypted data transmission;
- firewalls;
- intrusion detection and prevention systems;
- additional security technologies appropriate to current industry standards.
Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.
Access to personal data is restricted to authorised personnel only.
LimeWorks does not disclose personal data to third parties except:
- where required for the performance of contractual obligations;
- where required by law;
- with the explicit consent of the data subject;
- where necessary to protect the legitimate interests of LimeWorks.
G. Data Retention
LimeWorks retains personal data only for as long as one or more of the following conditions apply:
- the contractual relationship remains active;
- legal retention obligations apply;
- legitimate interests require retention;
- the data subject’s consent remains valid where consent forms the legal basis of processing.
Once the relevant retention period has expired, personal data will be securely deleted or anonymised.
H. Rights of Data Subjects
In accordance with applicable legislation, data subjects have the right to:
- access their personal data;
- request correction of inaccurate data;
- request deletion of personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- request portability of personal data where applicable;
- withdraw consent where processing is based on consent.
Requests relating to personal data may be submitted:
By email: info@limecharter.com
By post: LimeWorks SIA, Morica iela 20B–8, Riga, LV-1083, Latvia
LimeWorks may require verification of identity before processing such requests.
If a data subject believes that their rights have been violated, they have the right to lodge a complaint with the competent supervisory authority.
In Latvia, the competent supervisory authority is:
Data State Inspectorate
I. Changes to this Privacy Policy
By using the Website, users acknowledge that they have read and accepted this Privacy Policy.
LimeWorks reserves the right to amend or update this Privacy Policy at any time without prior notice.
The latest version published on the Website shall always apply.
For questions relating to this Privacy Policy or the processing of personal data, please contact:
Last updated: 19 October 2023